Refund policy

At Greek Outfitters LLC, we are committed to providing high-quality, officially licensed Greek apparel and accessories. We encourage customers to review product descriptions, sizing information, and this Return Policy before placing an order.

All approved returns are issued as store credit only. We do not offer refunds or exchanges.

Return Eligibility

Return requests must be submitted within seven (7) calendar days of the delivery date shown by the shipping carrier's tracking information.

To request a return, please email greekoutfittersnc@gmail.com. All returns require prior approval. Returns received without authorization may be refused.

Store Credit

Approved returns will receive store credit in the form of a digital gift card sent to the email address associated with the original order. Store credit does not expire, is non-transferable, and cannot be redeemed for cash.

Return Requirements

To be eligible for store credit, returned merchandise must:

Be unworn, unwashed, unused, and free from damage.
Be in its original condition and suitable for resale.
Include all original tags, packaging, and accessories, when applicable.
Not have been altered in any way.
Be free from stains, odors, smoke, fragrances, deodorant, makeup, pet hair, or other signs of wear.

The following items are not eligible for return:

Merchandise marked Final Sale
Clearance merchandise
Special-order merchandise
Gift cards
Any item specifically identified as non-returnable on the product page

Original shipping charges are non-refundable. Customers are responsible for all return shipping costs.

Greek Outfitters LLC reserves the right to refuse any return that does not meet the requirements of this policy.

How to Start a Return

Please email greekoutfittersnc@gmail.com with:

Your full name
Order number
Item(s) you wish to return
Reason for the return

If your return is approved, you will receive return instructions.

Please include your name and order number inside your return package. We also recommend emailing your return tracking number after your package has been shipped.

Return Shipping Address

Only approved returns should be mailed to:

Greek Outfitters LLC
10911 Raven Ridge Road, Suite 103-55
Raleigh, NC 27614

We recommend using a trackable shipping service. Greek Outfitters LLC is not responsible for return packages that are lost, delayed, or damaged in transit.

Return Inspection & Processing

All returned merchandise is inspected upon receipt.

If your return is approved, your digital gift card will be issued within ten (10) business days after your return has been received and inspected. You will receive an email confirmation once your store credit has been issued.

If your return does not meet the requirements of this policy, store credit will not be issued. The merchandise may be returned to you at your expense.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within three (3) calendar days of the delivery date by emailing greekoutfittersnc@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

After reviewing your claim, Greek Outfitters LLC will determine the appropriate resolution, which may include a replacement item, store credit, or another remedy at our discretion.

Policy Updates

Greek Outfitters LLC reserves the right to modify this Return Policy at any time without prior notice. The version of this policy in effect at the time your order is placed will apply to your purchase.